City of Northbridge

311 Service Center

Portfolio demo — fictional City of Northbridge. Not an official government site.

Path B · Connect Touchpoint

Ask 311 about city services.

Northbridge 311 is the city’s non-emergency front door: trash and recycling, street lights, potholes, water, permits, and parks. Chat on this page starts through Amazon Connect (StartChatContact) and a contact flow that invokes the ACXD app. The browser never holds long-lived ACXD keys.

  • Call 311 or 555-0100
  • Hours Mon–Fri 7 a.m.–7 p.m.
  • Requests numbered NB-######

Common requests

Trash & recycling

Collection day, missed pickup, carts, and bulk items.

Streets & lights

Potholes, streetlights, signs, and sidewalk hazards.

Water & sewer

Leaks, billing questions, and after-hours emergencies.

Permits & parks

Building permits, park hours, and picnic reservations.

How a 311 request works

  1. Describe the issue to the assistant or a 311 specialist.
  2. Get a request number in the form NB-######.
  3. Use that number to check status or add details later.

This demo’s chat path is browser → StartChatContact API → Connect contact flow (Agentic CX block) → ACXD. Sample knowledge-base files live in kb/ for upload into ACXD.